Availability target
Stackelio aims to provide reliable managed app availability according to the selected product and plan. Any formal uptime commitment should be stated in final plan terms or a signed agreement.
Service Level Policy
Availability and support targets for Stackelio services.
This service level foundation describes operational expectations without making unsupported uptime-credit promises.
Policy status
Public foundation, pending final legal review.
This page gives customers and operators a clear policy surface now, while keeping final legal approval explicit before launch reliance.
Last updated: May 29, 2026
Written for public launch readiness and customer clarity.
Final uptime commitments, exclusions, and credit terms should be approved before any contractual SLA is offered.
Support response
Support response targets can vary by plan, severity, business hours, and customer agreement. Customers should use the support paths shown in the product for service-impacting issues.
Maintenance and incidents
Planned maintenance and incident response may affect service availability. Stackelio will use reasonable operational practices to communicate and resolve issues through the appropriate customer and admin channels.
Credits and exclusions
Service credits are not automatic from this foundation page. Any credit process, exclusions, and eligibility rules must be defined in final approved terms.
Related policies
Review the rest of the public policy set.
These pages are grouped together so customers can understand terms, privacy, refunds, acceptable use, backups, and service levels without hunting through the product.
Terms of Service
The service relationship, account responsibilities, billing expectations, and general platform use terms.
Privacy Policy
How Stackelio handles account, billing, support, and operational data for the platform.
Refund Policy
How refund and wallet-credit requests are reviewed for Stackelio-billed services and workspace funding.
Acceptable Use Policy
The abuse, security, and fair-use expectations that keep hosted apps safe for everyone.
Backup Policy
How backup support, restore assistance, and customer data responsibility are framed before launch.
Need help
Have a question about this policy foundation?
Contact Stackelio for support or onboarding questions. Final legal terms should be reviewed before public launch commitments are made.