Coverage depends on the service
Backup availability depends on the selected plan, app profile, and support level. Some apps may have app-aware coverage, while others may have limited or standard coverage.
Backup Policy
Backup and restore expectations for managed apps.
This policy explains how backup support is framed while restore remains admin-assisted and production destination proof is completed separately.
Policy status
Public foundation, pending final legal review.
This page gives customers and operators a clear policy surface now, while keeping final legal approval explicit before launch reliance.
Last updated: May 29, 2026
Written for public launch readiness and customer clarity.
Backup coverage should be matched to final production settings, destination health, and plan language before launch.
Restore assistance
Restore remains admin-assisted unless a service specifically offers customer self-service restore. Restore as a new service is preferred before any in-place recovery because it keeps the original service untouched during review.
Scheduled and remote backup claims
Scheduled and remote backup behavior should only be advertised after destination health and scheduler evidence are proven for the relevant environment.
Customer responsibility
Customers should keep independent copies of critical data and contact support promptly if they need restore review, data export guidance, or backup coverage clarification.
Related policies
Review the rest of the public policy set.
These pages are grouped together so customers can understand terms, privacy, refunds, acceptable use, backups, and service levels without hunting through the product.
Terms of Service
The service relationship, account responsibilities, billing expectations, and general platform use terms.
Privacy Policy
How Stackelio handles account, billing, support, and operational data for the platform.
Refund Policy
How refund and wallet-credit requests are reviewed for Stackelio-billed services and workspace funding.
Acceptable Use Policy
The abuse, security, and fair-use expectations that keep hosted apps safe for everyone.
Service Level Policy
Availability and support-response targets without unsupported uptime-credit promises.
Need help
Have a question about this policy foundation?
Contact Stackelio for support or onboarding questions. Final legal terms should be reviewed before public launch commitments are made.